CACHAPP TERMS OF SERVICE

Effective Date: October 20, 2026
Last Updated: October 20, 2026

These Terms of Service ("Terms") govern your access to and use of CachAPP ("CachAPP," "we," "us," or "our"), including our website, software, dashboards, APIs, integrations, AI services, communication tools, appointment functionality, and related services (collectively, the "Services").

By creating an account, purchasing a subscription, connecting a communication account, or otherwise using CachAPP, you agree to these Terms.

If you do not agree to these Terms, you may not use the Services.

1. Description of the Services

CachAPP is a software platform designed to help businesses manage customer communications and automate business workflows.

Depending on the subscription and configuration, CachAPP may provide:

• AI-powered customer conversations
• WhatsApp communication management
• Automated responses
• Human-agent conversations
• Customer conversation history
• Appointment scheduling
• Business knowledge bases
• FAQ management
• AI assistants
• Business-hours automation
• Customer management
• Analytics
• Notifications
• Integrations with third-party services

Features may change, be added, or be removed over time.

2. Business Accounts

CachAPP is primarily intended for businesses and organizations.

You represent that:

• You are legally capable of entering into these Terms.
• The information you provide is accurate.
• You have authority to represent the business associated with the account.
• You will maintain accurate account information.
• You will protect your account credentials.
• You will notify us of unauthorized account access.

You are responsible for activities performed through your account.

3. WhatsApp Connections

CachAPP may allow Customers to connect WhatsApp accounts or other supported messaging services.

By connecting an account, you confirm that:

• You have authority to connect and operate the account.
• You have the necessary rights and permissions to use the associated telephone number.
• You will comply with the applicable third-party platform terms and policies.
• You will not use CachAPP for spam, fraud, harassment, unlawful communications, or unauthorized messaging.
• You will obtain required customer permissions and provide required privacy notices.

WhatsApp is operated independently by WhatsApp/Meta. CachAPP is not owned, operated, sponsored, or endorsed by WhatsApp or Meta.

WhatsApp's own terms and policies continue to apply to your use of WhatsApp.

4. Third-Party WhatsApp Connectivity

Certain CachAPP configurations may use third-party technical methods to connect a WhatsApp account.

Availability, compatibility, security, and continued operation of such connectivity are not guaranteed.

WhatsApp may modify its systems, policies, technical requirements, or enforcement practices at any time.

As a result, CachAPP cannot guarantee that a particular WhatsApp connection will remain available indefinitely.

CachAPP is not responsible for a WhatsApp account being restricted, suspended, disconnected, banned, limited, or otherwise affected by WhatsApp or Meta.

Customers remain responsible for complying with WhatsApp's applicable policies and terms.

5. AI Services

CachAPP uses artificial intelligence to generate responses and assist businesses.

AI-generated content may be inaccurate, incomplete, outdated, inappropriate, or misleading.

You are responsible for reviewing and supervising AI-generated content when appropriate.

You acknowledge that:

• AI is not guaranteed to produce accurate answers.
• AI should not be treated as a human employee.
• AI does not replace professional judgment.
• AI responses should not be relied upon for emergencies.
• AI should not independently make medical, legal, financial, employment, or other high-impact decisions unless specifically designed and legally authorized for that purpose.

You remain responsible for the information your AI assistant provides to your customers.

6. Human Oversight

Where available, CachAPP may provide human-agent takeover or escalation functionality.

Customers are responsible for determining when conversations require human intervention.

CachAPP does not guarantee that an escalation will occur successfully or within a specific period.

7. Appointments

CachAPP may provide appointment scheduling functionality.

CachAPP is not responsible for:

• Customer cancellations
• No-shows
• Scheduling conflicts caused by incorrect business configuration
• Incorrect business hours
• Incorrect employee availability
• Third-party calendar failures
• Customer-provided inaccurate information

Businesses are responsible for keeping their availability, services, schedules, holidays, and appointment rules accurate.

8. Customer Content

You retain ownership of content that you provide to CachAPP, including:

• Business information
• Documents
• FAQs
• Images
• Logos
• Service descriptions
• Pricing
• Customer information
• Conversation content

You grant CachAPP the limited rights necessary to host, process, transmit, analyze, and display such content solely to provide and operate the Services.

You represent that you have all necessary rights, permissions, and legal authority to provide such content.

9. Prohibited Uses

You may not use CachAPP to:

• Break the law
• Commit fraud
• Impersonate another person or business
• Harass or threaten individuals
• Distribute malware
• Conduct phishing attacks
• Send unlawful spam
• Circumvent communication-platform restrictions
• Collect information without appropriate authorization
• Sell or distribute unauthorized personal information
• Attempt unauthorized access to CachAPP
• Attempt to access another Customer's data
• Reverse engineer the Services
• Interfere with the security or availability of CachAPP
• Abuse AI functionality
• Generate unlawful content
• Facilitate criminal activity
• Circumvent rate limits or security controls
• Use CachAPP to violate third-party terms of service

10. Restricted and Sensitive Uses

Customers must carefully evaluate whether CachAPP is appropriate for regulated information.

Customers should not use CachAPP to process highly sensitive information unless the relevant functionality has been specifically configured and appropriate legal and contractual requirements have been satisfied.

This includes, without limitation:

• Medical information
• Financial credentials
• Banking information
• Government identification information
• Authentication credentials
• Payment card information
• Highly sensitive personal information

CachAPP does not provide legal or regulatory compliance advice.

11. Subscriptions and Payments

Certain CachAPP features require a paid subscription.

Subscription prices, billing periods, usage limits, and included features will be presented before purchase.

Unless otherwise stated:

• Subscriptions automatically renew at the end of each billing period.
• Customers authorize the applicable payment provider to charge the selected payment method.
• Customers are responsible for applicable taxes and fees.
• Subscription prices may change with advance notice where required by law.
• Failure of payment may result in suspension or downgrade of Services.

Third-party payment providers may have their own terms and privacy policies.

12. Refunds and Cancellations

Customers may cancel their subscription according to the cancellation procedure made available through CachAPP.

Cancellation generally prevents future renewal but does not automatically refund previous charges.

Refunds, credits, or prorated amounts will be provided only where required by applicable law or expressly stated in the applicable subscription offer.

If CachAPP provides a specific refund policy, that policy will control where it conflicts with this section.

13. Service Availability

We will make reasonable efforts to keep CachAPP available.

However, we do not guarantee uninterrupted availability.

Services may temporarily become unavailable due to:

• Maintenance
• Software updates
• Infrastructure failures
• Internet outages
• Cybersecurity incidents
• Third-party service outages
• WhatsApp or Meta changes
• Cloud-provider issues
• Force majeure events
• Other circumstances outside our reasonable control

14. Third-Party Services

CachAPP may integrate with services operated by third parties.

Examples may include:

• WhatsApp
• Meta
• AI providers
• Cloud hosting providers
• Payment providers
• Calendar services
• Email providers
• Mapping services
• Analytics providers

Third-party services are governed by their own terms and policies.

CachAPP does not control and is not responsible for the availability, security, functionality, or policies of third-party services.

15. Intellectual Property

CachAPP and its underlying software, design, branding, interfaces, technology, documentation, and related materials are owned by or licensed to CachAPP.

Except where expressly permitted, you may not:

• Copy the software
• Reverse engineer the platform
• Modify the software
• Resell the Services without authorization
• Create derivative works
• Remove proprietary notices
• Attempt to extract source code
• Use CachAPP branding without permission

Your business content remains yours, subject to the rights granted in these Terms.

16. Feedback

If you voluntarily provide suggestions, ideas, recommendations, or feedback regarding CachAPP, you grant us permission to use that feedback to improve the Services without compensation, unless otherwise agreed in writing.

17. Account Suspension

We may suspend or restrict an account if we reasonably believe that:

• The account violates these Terms.
• The account violates applicable law.
• The account creates a security risk.
• The account is being used for fraud or abuse.
• The account violates third-party platform requirements.
• Payment obligations are overdue.
• The account threatens the integrity of the Services.
• The account creates legal or regulatory risk.

Where reasonably possible, we may provide notice before suspension.

Immediate suspension may occur when necessary to protect users, systems, third parties, or the Services.

18. Termination

You may stop using CachAPP at any time.

We may terminate or suspend access to CachAPP in accordance with these Terms.

Upon termination:

• Your right to access the Services may end.
• Certain information may be deleted according to our Privacy Policy.
• Outstanding payment obligations remain due.
• Provisions that logically survive termination will remain effective.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, CachAPP is provided on an "as is" and "as available" basis.

We do not guarantee that:

• AI responses will always be accurate.
• Messages will always be delivered.
• WhatsApp connections will always remain active.
• Appointments will always be successfully scheduled.
• The Services will be uninterrupted.
• The Services will be completely error-free.
• Third-party integrations will remain available.
• The Services will satisfy every particular business requirement.

20. Limitation of Liability

To the maximum extent permitted by applicable law, CachAPP and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of the Services.

This may include losses arising from:

• Lost revenue
• Lost business
• Lost customers
• Lost data
• Missed appointments
• Incorrect AI responses
• Communication failures
• Third-party platform restrictions
• WhatsApp account suspension
• Business interruption
• Unauthorized access

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CachAPP and its owners, officers, employees, contractors, and affiliates from claims, damages, liabilities, losses, and expenses arising from:

• Your use of CachAPP
• Your violation of these Terms
• Your violation of applicable law
• Your violation of third-party terms
• Your customer communications
• Your business practices
• Your content
• Your use of WhatsApp
• Your failure to obtain necessary permissions or consents

22. Data Protection

Your use of CachAPP is also governed by our Privacy Policy.

The Privacy Policy explains how information is collected, processed, stored, protected, and deleted.

Where a Customer uses CachAPP to process personal information belonging to its customers, the Customer remains responsible for determining its legal obligations concerning that information.

23. Changes to the Services

We may modify, improve, replace, or discontinue features of CachAPP.

If a material change substantially affects your use of the Services, we may provide reasonable notice where appropriate.

24. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may notify Customers through the application, website, email, or another reasonable method.

Continued use of CachAPP after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Governing Law

Unless otherwise required by applicable law, these Terms will be governed by the laws of the Republic of Guatemala.

Any dispute arising from these Terms or the Services will be subject to the competent courts of Guatemala, unless applicable law requires another forum or the parties agree otherwise in writing.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

27. Entire Agreement

These Terms, together with the CachAPP Privacy Policy and any applicable subscription or service agreements, constitute the agreement between you and CachAPP regarding the Services.

28. Contact

For questions regarding these Terms, contact:

CachAPP
Email: [LEGAL EMAIL]
Website: [CACHAPP WEBSITE]
Address: [BUSINESS ADDRESS]
Country: Guatemala

29. Acceptance

By creating a CachAPP account, connecting a WhatsApp account, purchasing a subscription, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.