CACHAPP PRIVACY POLICY

Effective Date: October 20, 2026
Last Updated: October 20, 2026

CachAPP ("CachAPP," "we," "us," or "our") provides a software platform that helps businesses manage customer conversations, automate responses, provide AI-assisted customer service, and schedule appointments through supported communication channels, including WhatsApp.

This Privacy Policy explains how CachAPP collects, uses, stores, processes, and protects information when businesses ("Customers," "Businesses," or "you") use our website, application, services, integrations, and related features (collectively, the "Services").

By using CachAPP, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use CachAPP, we may collect the following categories of information.

1.1 Account Information

When a business creates a CachAPP account, we may collect:

• Full name
• Business name
• Email address
• Telephone number
• Login credentials
• Business address
• Business logo
• Business hours
• Time zone
• Languages
• Branch or location information
• Account and subscription information

1.2 WhatsApp and Conversation Information

When a Customer connects a supported WhatsApp account to CachAPP, the platform may process information associated with communications handled through the connected account, including:

• WhatsApp telephone numbers
• Customer names or profile information made available through the connected service
• Incoming and outgoing messages
• Conversation history
• Message timestamps
• Attachments or media that the connected integration makes available
• Appointment requests
• Customer questions
• Conversation status
• Human-agent handoff information

CachAPP processes this information for purposes related to providing the Services to the Customer.

1.3 Business Knowledge and Content

Customers may voluntarily provide information to CachAPP for use by their AI assistant, including:

• Frequently asked questions
• Service descriptions
• Pricing information
• Business policies
• Documents
• PDFs
• Product information
• Appointment rules
• Employee or provider information
• Business hours
• Holiday schedules
• Other business-provided content

Customers are responsible for ensuring that they have the necessary rights and permissions to provide this information to CachAPP.

1.4 Appointment Information

If appointment functionality is enabled, CachAPP may process:

• Customer name
• Telephone number
• Requested service
• Appointment date and time
• Assigned employee or provider
• Location
• Appointment status
• Notes supplied by the Customer or business

1.5 Technical Information

We may automatically collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Application activity
• Login dates and times
• Error logs
• Security logs
• Approximate geographic information derived from technical data
• Cookies and similar technologies

2. How We Use Information

CachAPP may use information to:

• Provide and operate the CachAPP platform
• Authenticate users
• Connect supported communication services
• Receive and process customer messages
• Generate AI-assisted responses
• Facilitate appointment scheduling
• Provide human-agent conversations and handoffs
• Maintain conversation history
• Improve reliability and security
• Monitor system performance
• Detect fraud, abuse, and unauthorized access
• Provide customer support
• Process subscriptions and payments
• Send service-related notifications
• Maintain audit logs
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell customer conversation content as a standalone data product.

3. Artificial Intelligence Processing

CachAPP uses artificial intelligence and third-party AI infrastructure to provide automated and assisted responses.

When AI functionality is enabled, information supplied through a conversation may be processed by the AI systems necessary to generate a response.

AI processing may include:

• Understanding incoming messages
• Retrieving relevant information from the Customer's knowledge base
• Generating responses
• Identifying appointment requests
• Categorizing conversations
• Assisting human representatives

AI-generated responses may contain errors, omissions, or inaccurate information.

Customers should not rely on CachAPP's AI assistant as a substitute for qualified professional advice.

For healthcare, legal, financial, emergency, or other regulated services, Customers are responsible for determining whether automated processing is appropriate and for complying with all applicable laws and professional requirements.

4. Customer Responsibility for Personal Data

CachAPP is a technology service provider. Businesses using CachAPP are responsible for determining:

• What information they collect from their customers
• Whether they have a lawful basis to collect and process that information
• Whether they need consent
• What privacy notices they must provide
• How long they should retain customer information
• Whether their industry imposes additional privacy requirements

Businesses must not use CachAPP to collect, process, or transmit information in violation of applicable law.

Businesses must also ensure that their customers are appropriately informed when they are interacting with an AI-assisted system where required by applicable law.

5. Sensitive Information

Customers must not use CachAPP to unnecessarily collect highly sensitive information.

Unless specifically authorized and configured for an appropriate lawful purpose, Customers should not transmit through CachAPP:

• Passwords
• Authentication codes
• Complete credit or debit card numbers
• Banking credentials
• Government identification numbers
• Highly sensitive medical information
• Biometric information
• Financial account credentials
• Security questions or authentication secrets

Customers are responsible for preventing their end users from unnecessarily submitting sensitive information through automated conversations.

6. Healthcare and Medical Information

CachAPP may be used by businesses such as clinics, dental practices, or medical offices only when configured and used in compliance with applicable laws and regulations.

CachAPP is not a medical provider and does not provide medical advice.

Customers must not configure the AI assistant to diagnose medical conditions, prescribe medication, provide emergency medical instructions, or make professional medical decisions unless such functionality is specifically designed, legally permitted, and appropriately supervised.

Businesses are responsible for determining whether CachAPP is suitable for their particular healthcare use case.

7. WhatsApp and Third-Party Services

CachAPP may integrate with WhatsApp and other third-party services.

These services are operated independently from CachAPP and may have their own terms, policies, security practices, and privacy policies.

CachAPP is not WhatsApp, Meta, or an affiliate of WhatsApp or Meta unless expressly stated otherwise.

WhatsApp's own terms and policies apply to the use of WhatsApp services. Customers are responsible for complying with those requirements.

Where CachAPP uses a third-party integration, information may be transmitted to that provider as necessary to provide the requested functionality.

8. Third-Party Service Providers

CachAPP may use third-party providers to operate portions of the Services.

These providers may include services for:

• Cloud hosting
• Database infrastructure
• Authentication
• File storage
• Artificial intelligence
• Payment processing
• Email delivery
• Analytics
• Error monitoring
• Calendar integrations
• Communication services

Third-party providers receive only the information reasonably necessary to provide their services, subject to applicable agreements and security requirements.

9. Data Storage and Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

• Encrypted connections
• Authentication controls
• Role-based access
• Database access controls
• Tenant isolation
• Security logging
• Access monitoring
• Credential protection
• Encrypted storage where appropriate
• Regular software updates

However, no Internet-based system can be guaranteed to be completely secure.

Customers acknowledge that no method of electronic storage or transmission is completely risk-free.

10. Multi-Tenant Security

CachAPP is designed